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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jessica Fletcher

Jessica Fletcher

July 9, 2026

5  out of  5
rating by Jessica Fletcher
"Patrick was so helpful! He helped me with my home and auto! It was a very stress free transition!"
We responded:
"Thank you, Jessica! We’re thrilled Patrick was able to make your home and auto transition stress-free. We appreciate you choosing us and for sharing your experience. If you need anything else in the future, please don’t hesitate to reach out."
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Angel Hager

July 8, 2026

5  out of  5
rating by Angel Hager
"A week or so ago I had an emergency situation and called the office, Courtney and Jordan both were able to calmly, effectively and professionally solve my problem.
Thanks Courtney and Jordan"
We responded:
"Thank you for sharing this kind note, Angel. We're so glad Courtney was able to quickly resolve your mom's billing issue and get the discount reapplied. We'll be sure to pass your thanks along to Courtney, and please let us know if we can help with anything else."
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Jeremy Doughman

July 8, 2026

5  out of  5
rating by Jeremy Doughman
"Courtney is always helpful and easy to talk too."
We responded:
"Thanks for the great review, Jeremy. We're glad Courtney has been helpful and easy to talk to, and she'll be happy to hear this. We appreciate your support and look forward to helping you again."
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Samantha Cook

July 8, 2026

5  out of  5
rating by Samantha Cook
"I had a great experience working with Ashley in the service department at State Farm. She was friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed. She made the entire process easy and stress-free, and it's clear she truly cares about providing excellent customer service. Thank you, Ashley, for going above and beyond—I really appreciate your help!"
We responded:
"Thank you, Samantha, for your wonderful feedback. We’re thrilled Ashley made your visit easy and stress-free and we’ll be sure to pass along your kind words. Providing caring, knowledgeable service is very important to us, and it’s great to know we hit the mark. Please reach out if we can assist you with anything else in the future."
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Mr. Lucifer_666

July 8, 2026

5  out of  5
rating by Mr. Lucifer_666
"Patrick was so helpful! He saved me so much money and got my life and Auto insurance for me!"
We responded:
"Thank you for the great review! We're thrilled Patrick could save you money and get both your life and auto insurance in place. We appreciate you choosing us and are here if you need anything in the future. Enjoy the peace of mind."
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Austin O'Hara

June 25, 2026

5  out of  5
rating by Austin O'Hara
"Just finished switching my insurance to State Farm. Patrick was extremely informative and super helpful answering all our questions. With a new teen driver our current insurance was going to more than double, he was able to get us a bundled home and auto policy that will save us a ton with our new driver!"
We responded:
"Thanks for the great review, Austin. We're glad Patrick could make the switch smooth and answer all your questions. Getting a bundled home and auto policy with a new teen driver can be stressful, so we're happy he was able to secure substantial savings for your family. Congratulations on your new driver, and if your coverage needs change as they gain experience, Patrick and our team are here to help."
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Corey Smith

June 24, 2026

5  out of  5
rating by Corey Smith
"Patrick did an amazing job helping me save a lot of money on my auto insurance. He also helped me insure my boat and made the entire process smooth and easy. He was very professional, knowledgeable, and easy to work with. I highly recommend working with him!"
We responded:
"Corey, thank you for the kind words and recommendation. We’re thrilled Patrick could help you save on auto insurance and make insuring your boat smooth and easy. We’ll be sure to pass along your praise to him. If you need anything else, please reach out."
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Mamaw Faulkner

June 24, 2026

5  out of  5
rating by Mamaw Faulkner
"I HATE HIDDEN FEES and I’ve had a great experience with Matt Estes State Farm for my car insurance. The process has been easy, the coverage options are clear, and the service has been reliable whenever I’ve needed help. I’ve never had the costs broken down just the way I needed and the girl from Matt Estes State Farm broke it down enough of a little old lady like me to get the point. I appreciate having an insurance company that is responsive and makes things simple. I would definitely recommend this State Farm branch for anyone looking for dependable car insurance and great customer service."
We responded:
"Thank you for sharing your experience and for recommending our office. We're so glad Matt Estes and our team could make the coverage clear and break down the costs in a way that worked for you. We strive for transparent pricing and reliable service, and it's great to know it made the process simple. Please reach out anytime we can help with your insurance needs."
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Alicia Wyatt

June 11, 2026

5  out of  5
rating by Alicia Wyatt
"I could not be happier with my new agency . I’ve been searching for some time to try and get my insurance cheaper and Patrick was the absolute best and talking with him I’m very satisfied on what he did to help me and helping me on saving money every month! I highly recommend this agency! Patrick will take care of you!"
We responded:
"Thank you so much for the wonderful review, Alicia! We’re thrilled Patrick was able to help you find savings and provide such great service. We’ll be sure to pass your kind words along to him. We appreciate your recommendation and look forward to assisting you again."
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Abby Nicholson

June 5, 2026

5  out of  5
rating by Abby Nicholson
"Ashley at Matt Estes State Farm has been great to work with. anytime I’ve had questions about my policies or needed help making changes, she has always responded quickly and made the process easy. She takes the time to explain things clearly without making you feel rushed.

It’s nice having someone local who genuinely cares and is willing to help when you need it. If you’re looking for an insurance agent who is friendly, knowledgeable, and easy to work with, I highly recommend Ashley.."
We responded:
"Thank you, Abby. We appreciate your kind words about Ashley and are delighted she made managing your policies easy and stress-free. We’ll be sure to pass your praise along to her. Please don’t hesitate to reach out anytime you need assistance; we’re always here to help."
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Janice

June 5, 2026

5  out of  5
rating by Janice
"Patrick was great. He saved me half of what I was paying with my old insurance company. He was professional and very thorough."
We responded:
"Thank you for the kind review, Janice. We’re thrilled Patrick was able to save you half of what you were paying and that he provided professional, thorough service. We’ll be sure to pass your praise along to him. We’re here anytime you need assistance."
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Matthew Cress

May 28, 2026

5  out of  5
rating by Matthew Cress
"Huge thanks to Patrick Vanarsdale who helped a bunch with figuring out a new quote and getting me set up properly! Will continue to insure through State Farm"
We responded:
"Thank you, Matthew — we appreciate the kind words and are glad Patrick was able to help get you set up. We're honored you'll continue to insure with State Farm and appreciate your trust. If you need anything else, please reach out and we'll be happy to assist."
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Kenzis Lynn

May 25, 2026

5  out of  5
rating by Kenzis Lynn
"Ashley is the best! She really helped me out alot and also saved me some money :) very nice people here <3 im happy to have state farm as my insurance company!"
We responded:
"Thank you so much for the kind words, Kenzis! We're thrilled Ashley could help and save you money — she truly is a great part of our team. We appreciate your trust and are happy to have you as part of the State Farm family."
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Shawn Fletcher

May 21, 2026

5  out of  5
rating by Shawn Fletcher
"Thank you Patrick Vansardale for all your help and time to get the right coverage for me and my family. Very respectful and professional."
We responded:
"Thank you for the kind review, Shawn. We're pleased Patrick Vansardale was able to find the right coverage for you and your family and that you found him respectful and professional. We appreciate your trust and look forward to continuing to support your insurance needs."
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Kym Kulle

May 20, 2026

5  out of  5
rating by Kym Kulle
"The State Farm Insurance Florence Team have been truly AMAZING in helping with my transition to the NKY area!

I would absolutely give 5-stars for their professionalism, responsiveness, and overall customer service. Matt Estes and Courtney Doughman are always quick to respond and follow up, truly listen to what I need, and take the time to offer comprehensive options to ensure I have the best coverage. Additionally, when Matt or Courtney are not available, Cassie helped me to clear up a situation immediately!

As I was getting started with both car and home insurance, they made the entire process feel easy and reassuring. Most importantly, they made me feel like a true partner throughout the insurance journey rather than just another customer.

Highly recommend Matt, Courtney, and kudos to the entire team!"
We responded:
"Kym, thank you so much for the wonderful review and for recommending our team. We’re thrilled Matt, Courtney, and Cassie made your transition to the NKY area easy and reassuring and that you felt like a partner throughout the process. We appreciate your kind words about our professionalism and responsiveness. Please reach out anytime if you need anything else."
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Ed Fletcher

May 15, 2026

5  out of  5
rating by Ed Fletcher
"Thank you Patrick Vansardale for taking the time to get all the information for us. Very courteous and professional."
We responded:
"Thank you, Ed, for your kind words. We're glad Patrick provided courteous, professional, and thorough service. We’ll be sure to pass your praise along to him. Please reach out if we can assist you again."
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Simeon Skilling

May 15, 2026

5  out of  5
rating by Simeon Skilling
"Ashley at Matt Estes State Farm in Oakbrook was absolutely amazing to work with. She was friendly, professional, and took the time to explain everything clearly without making the process stressful. You can tell she genuinely cares about helping people and making sure they are taken care of. If you need insurance help, I highly recommend reaching out to Ashley and the team at Matt Estes State Farm!"
We responded:
"Thank you, Simeon, for the wonderful review and recommendation. We're thrilled Ashley provided such friendly, professional service and made the process clear and stress-free. We'll be sure to pass your kind words along to Ashley and the entire Matt Estes State Farm Oakbrook team. Please reach out anytime if we can help with your insurance needs."
Profile photo of Alex Diaz

Alex Diaz

May 15, 2026

5  out of  5
rating by Alex Diaz
"My wife and I are moving into a rental property in Northern Kentucky after spending the last 4 years in Louisville. I was super worried about renters insurance, especially because we have a lot of pets. Jordan was extremely helpful in explaining the different types of renters insurance State Farm offers, including personal property coverage, liability protection, medical payments coverage, and additional living expenses coverage if something unexpected were to happen. He made the whole process easy to understand and helped us feel confident that both our belongings and our pets would be protected. Highly recommend working with Jordan if you’re looking for someone knowledgeable, patient, and genuinely helpful!"
We responded:
"Thank you, Alex, for the wonderful review. We’re glad Jordan could make the renters insurance process easy to understand and help you feel confident that your belongings and pets are protected. We appreciate your recommendation and wish you and your wife a smooth transition to Northern Kentucky. If you need anything else, we’re here to help."
Profile photo of Robin B (RobinInKy)

Robin B (RobinInKy)

April 29, 2026

5  out of  5
rating by Robin B (RobinInKy)
"About a year ago we had a massive flood and even while on vacation Matt got the ball rolling for us."
We responded:
"Thank you, Robin—I'm glad Matt was able to get things started for you even while on vacation. We're sorry you went through that massive flood and appreciate you trusting us to help during such a stressful time. If you need anything else, we're here to support you."
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Trent Faulkner

April 29, 2026

5  out of  5
rating by Trent Faulkner
"Fair prices and very helpful reps! Thanks Jordan!"
We responded:
"Thanks so much for the great review, Trent! We're glad to hear you found our prices fair and that Jordan and the team were helpful. We appreciate your business and look forward to helping you again."
Profile photo of Kayla Smith

Kayla Smith

April 29, 2026

5  out of  5
rating by Kayla Smith
"Patrick was very knowledgeable and super nice. He helped me save money!"
We responded:
"Thanks so much for the kind review, Kayla. We’re thrilled Patrick was helpful and helped you save money. We’ll be sure to share your praise with him. We appreciate your business and look forward to serving you again."
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korbyn connelly

April 17, 2026

5  out of  5
rating by korbyn connelly
"it was so good very berry good"
We responded:
"Thank you Korbyn for the 5-star review! We apprecaite your Auto Insurance business."
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linda Switzer

April 17, 2026

5  out of  5
rating by linda Switzer
"My experience with State Farm....best auto insurance rate than any I had previously paid for years, able to get renters insurance with discount (and peace of mind), and friendly, local service."
We responded:
"Linda, thank you for sharing your experience and for choosing our office. We’re thrilled you found a better auto rate, a renters policy with a discount, and friendly local service that gives you peace of mind. Please reach out anytime if we can help with anything else."
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Harley Hager

April 17, 2026

5  out of  5
rating by Harley Hager
"Courtney provided great customer service for being one of the newer reps. She is easy to work with"
We responded:
"Thank you for sharing your experience, Harley. We're thrilled Courtney provided great customer service and was easy to work with, and we'll be sure to pass along your kind words. We appreciate your feedback and look forward to serving you again."
Profile photo of Billie Cook

Billie Cook

April 17, 2026

5  out of  5
rating by Billie Cook
"I called and had the pleasure of speaking with Ashley. She is very knowledgeable when it comes to life insurance and helped me choose a policy that gave me more coverage for less out of pocket than I expected. By the end of the call I had her quote my auto and renters as well."
We responded:
"Thank you for sharing your experience, Billie. We're glad Ashley could help you find better life insurance coverage for less and assist with auto and renters quotes. We appreciate your trust and are here if you need anything else in the future."