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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matthew Cress

Matthew Cress

May 28, 2026

5  out of  5
rating by Matthew Cress
"Huge thanks to Patrick Vanarsdale who helped a bunch with figuring out a new quote and getting me set up properly! Will continue to insure through State Farm"
We responded:
"Thank you, Matthew — we appreciate the kind words and are glad Patrick was able to help get you set up. We're honored you'll continue to insure with State Farm and appreciate your trust. If you need anything else, please reach out and we'll be happy to assist."
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Kenzis Lynn

May 25, 2026

5  out of  5
rating by Kenzis Lynn
"Ashley is the best! She really helped me out alot and also saved me some money :) very nice people here <3 im happy to have state farm as my insurance company!"
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Shawn Fletcher

May 21, 2026

5  out of  5
rating by Shawn Fletcher
"Thank you Patrick Vansardale for all your help and time to get the right coverage for me and my family. Very respectful and professional."
We responded:
"Thank you for the kind review, Shawn. We're pleased Patrick Vansardale was able to find the right coverage for you and your family and that you found him respectful and professional. We appreciate your trust and look forward to continuing to support your insurance needs."
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Kym Kulle

May 20, 2026

5  out of  5
rating by Kym Kulle
"The State Farm Insurance Florence Team have been truly AMAZING in helping with my transition to the NKY area! I would absolutely give 5-stars for their professionalism, responsiveness, and overall customer service. Matt Estes and Courtney Doughman are always quick to respond and follow up, truly listen to what I need, and take the time to offer comprehensive options to ensure I have the best coverage. Additionally, when Matt or Courtney are not available, Cassie helped me to clear up a situation immediately! As I was getting started with both car and home insurance, they made the entire process feel easy and reassuring. Most importantly, they made me feel like a true partner throughout the insurance journey rather than just another customer. Highly recommend Matt, Courtney, and kudos to the entire team!"
We responded:
"Kym, thank you so much for the wonderful review and for recommending our team. We’re thrilled Matt, Courtney, and Cassie made your transition to the NKY area easy and reassuring and that you felt like a partner throughout the process. We appreciate your kind words about our professionalism and responsiveness. Please reach out anytime if you need anything else."
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Ed Fletcher

May 15, 2026

5  out of  5
rating by Ed Fletcher
"Thank you Patrick Vansardale for taking the time to get all the information for us. Very courteous and professional."
We responded:
"Thank you, Ed, for your kind words. We're glad Patrick provided courteous, professional, and thorough service. We’ll be sure to pass your praise along to him. Please reach out if we can assist you again."
Profile photo of Angel Hager

Angel Hager

May 15, 2026

5  out of  5
rating by Angel Hager
"My mom had a billing issue and Courtney Doughman was able to quickly figure out the issue, get the discount reapplied and get my mom's bill back down. Thank you Courtney."
We responded:
"Thank you for sharing this kind note, Angel. We're so glad Courtney was able to quickly resolve your mom's billing issue and get the discount reapplied. We'll be sure to pass your thanks along to Courtney, and please let us know if we can help with anything else."
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Simeon Skilling

May 15, 2026

5  out of  5
rating by Simeon Skilling
"Ashley at Matt Estes State Farm in Oakbrook was absolutely amazing to work with. She was friendly, professional, and took the time to explain everything clearly without making the process stressful. You can tell she genuinely cares about helping people and making sure they are taken care of. If you need insurance help, I highly recommend reaching out to Ashley and the team at Matt Estes State Farm!"
We responded:
"Thank you, Simeon, for the wonderful review and recommendation. We're thrilled Ashley provided such friendly, professional service and made the process clear and stress-free. We'll be sure to pass your kind words along to Ashley and the entire Matt Estes State Farm Oakbrook team. Please reach out anytime if we can help with your insurance needs."
Profile photo of Alex Diaz

Alex Diaz

May 15, 2026

5  out of  5
rating by Alex Diaz
"My wife and I are moving into a rental property in Northern Kentucky after spending the last 4 years in Louisville. I was super worried about renters insurance, especially because we have a lot of pets. Jordan was extremely helpful in explaining the different types of renters insurance State Farm offers, including personal property coverage, liability protection, medical payments coverage, and additional living expenses coverage if something unexpected were to happen. He made the whole process easy to understand and helped us feel confident that both our belongings and our pets would be protected. Highly recommend working with Jordan if you’re looking for someone knowledgeable, patient, and genuinely helpful!"
We responded:
"Thank you, Alex, for the wonderful review. We’re glad Jordan could make the renters insurance process easy to understand and help you feel confident that your belongings and pets are protected. We appreciate your recommendation and wish you and your wife a smooth transition to Northern Kentucky. If you need anything else, we’re here to help."
Profile photo of Robin B (RobinInKy)

Robin B (RobinInKy)

April 29, 2026

5  out of  5
rating by Robin B (RobinInKy)
"About a year ago we had a massive flood and even while on vacation Matt got the ball rolling for us."
We responded:
"Thank you, Robin—I'm glad Matt was able to get things started for you even while on vacation. We're sorry you went through that massive flood and appreciate you trusting us to help during such a stressful time. If you need anything else, we're here to support you."
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Trent Faulkner

April 29, 2026

5  out of  5
rating by Trent Faulkner
"Fair prices and very helpful reps! Thanks Jordan!"
We responded:
"Thanks so much for the great review, Trent! We're glad to hear you found our prices fair and that Jordan and the team were helpful. We appreciate your business and look forward to helping you again."
Profile photo of Kayla Smith

Kayla Smith

April 29, 2026

5  out of  5
rating by Kayla Smith
"Patrick was very knowledgeable and super nice. He helped me save money!"
We responded:
"Thanks so much for the kind review, Kayla. We’re thrilled Patrick was helpful and helped you save money. We’ll be sure to share your praise with him. We appreciate your business and look forward to serving you again."
Profile photo of korbyn connelly

korbyn connelly

April 17, 2026

5  out of  5
rating by korbyn connelly
"it was so good very berry good"
We responded:
"Thank you Korbyn for the 5-star review! We apprecaite your Auto Insurance business."
Profile photo of linda Switzer

linda Switzer

April 17, 2026

5  out of  5
rating by linda Switzer
"My experience with State Farm....best auto insurance rate than any I had previously paid for years, able to get renters insurance with discount (and peace of mind), and friendly, local service."
We responded:
"Linda, thank you for sharing your experience and for choosing our office. We’re thrilled you found a better auto rate, a renters policy with a discount, and friendly local service that gives you peace of mind. Please reach out anytime if we can help with anything else."
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Harley Hager

April 17, 2026

5  out of  5
rating by Harley Hager
"Courtney provided great customer service for being one of the newer reps. She is easy to work with"
We responded:
"Thank you for sharing your experience, Harley. We're thrilled Courtney provided great customer service and was easy to work with, and we'll be sure to pass along your kind words. We appreciate your feedback and look forward to serving you again."
Profile photo of Billie Cook

Billie Cook

April 17, 2026

5  out of  5
rating by Billie Cook
"I called and had the pleasure of speaking with Ashley. She is very knowledgeable when it comes to life insurance and helped me choose a policy that gave me more coverage for less out of pocket than I expected. By the end of the call I had her quote my auto and renters as well."
We responded:
"Thank you for sharing your experience, Billie. We're glad Ashley could help you find better life insurance coverage for less and assist with auto and renters quotes. We appreciate your trust and are here if you need anything else in the future."
Profile photo of Simeon Skilling

Simeon Skilling

April 3, 2026

5  out of  5
rating by Simeon Skilling
"Ashley has been amazing! She has helped me with all of my policies and makes everything so simple! Amazing office and staff!"
We responded:
"Thank you, Simeon! We're thrilled Ashley and our team made handling your policies simple and positive. We appreciate your kind words and look forward to helping you with any future needs."
Profile photo of Joanna Jeffers

Joanna Jeffers

April 3, 2026

5  out of  5
rating by Joanna Jeffers
"The service was excellent and Leon Hatfield explained everything so professionally and saved me ALOT of money."
We responded:
"Thank you, Joanna. We're delighted Leon Hatfield provided professional, clear explanations and saved you a lot of money. We appreciate your kind words and look forward to helping you again."
Profile photo of Isabella Fields

Isabella Fields

April 3, 2026

5  out of  5
rating by Isabella Fields
"Great customer service!"
We responded:
"Thank you, Isabella! We’re thrilled you enjoyed our customer service and appreciate you taking the time to leave a review. We look forward to serving you again soon."
Profile photo of Kennedy Wilson

Kennedy Wilson

April 3, 2026

5  out of  5
rating by Kennedy Wilson
"Great staff and great prices!"
We responded:
"Thank you, Kennedy! We're thrilled you enjoyed our staff and prices. We appreciate your support and look forward to serving you again soon."
Profile photo of Ginny Faught

Ginny Faught

March 24, 2026

5  out of  5
rating by Ginny Faught
"Appreciate all the great help with a claim."
Profile photo of Emelia Warren

Emelia Warren

March 24, 2026

5  out of  5
rating by Emelia Warren
"Was able to save so much by switching to State Farm! Easy and efficient thanks to Patrick!"
Profile photo of Lily Flores

Lily Flores

March 6, 2026

5  out of  5
rating by Lily Flores
"Leon is absolutely fantastic would definitely recommend"
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John paul Skilling

March 6, 2026

5  out of  5
rating by John paul Skilling
"Good thing I can't put anymore than 5 stars because I most definitely would. The people at State Farm are respectful and welcoming. Especially Ashley. She welcomed me like we were family!!"
Profile photo of Cindy Seitz

Cindy Seitz

January 21, 2026

5  out of  5
rating by Cindy Seitz
"Saved me over 400.00 month thank you Leon and matt Estes insurance"
We responded:
"Thank you, Cindy. We're thrilled Leon and Matt Estes were able to save you over $400 a month. We'll pass along your thanks, and if you need anything else with your insurance, we're always here to help."
Profile photo of Andrew Noonchester

Andrew Noonchester

December 4, 2025

5  out of  5
rating by Andrew Noonchester
"Kyle was absolutely wonderful today. I was really annoyed with state farm lately and he turned it around. Got everything sorted out and set up within maybe a 7 minute phone call. Thank uou so much again kyle!"